Accredited ISO-certifying body SOCOTEC Registrars Philippines, Inc. (Formerly AJA Registrars. Inc.) has recommended the re-certification of the Social Housing Finance Corporation (SHFC) ISO9001:2015 standards after successfully completing its audit of the agency’s head office in 2019.
The SHFC, headed by its President Atty. Arnolfo Ricardo Cabling, is the agency implementing the government’s social housing program. Based in Makati City,. SHFC is one of key housing agencies of the Department of Human Settlements and Urban Development (DHSUD) chaired by Secretary Eduardo del Rosario.
SHFC first received certification for ISO 9001:2008 in 2006, with a record-breaking feat of only less than six months preparatory work. It transitioned to the 2015 version two years after.
The SOCOTEC audit was conducted to assess SHFC’s conformity to international quality standards in its core processes and its Quality Management System (QMS), following the issuance of its 9001:2015 certification in 2018.
SHFC’s ISO Core team headed by its Quality Management Representative (QMR Ernesto Leynes, vice president of the Treasury Department, together with managers and select personnel trained in ISO 9001:2015 standards and internal quality audit, ensured cooperation among all head office employees in the audit process.
In its audit report, SOCOTEC commended the corporation’s organized documentation and well-maintained facilities. It also lauded the Procurement Division and the Loan Administration Operations for their excellent record keeping as well as the staff’s deep familiarity with SHFC’s operational processes.
Only two minor non-conformities (NC), one observation, and eight opportunities for improvement (OFIs) were cited. SHFC is required to submit their corrective action on the NCs within 30 days after the audit.
During the audit’s closing meeting Deputy QMR and Planning and Policy OIC-Vice President Florencio Carandang, Jr. welcomed these findings and saw them as a challenge to SHFC. “It’s good ( to be reminded of these lapses ) to emphasize the need of the management to address them, ” he said.
The recommendation coincided with the last day in office of Leynes, who retired after 13 years of service in SHFC. “With all sincerity, I would like to thank everyone at the corporation who I have worked with,” said Leynes, who is considered as one of the pillars of the agency.